TERMS OF SERVICE

Niivon

Last updated: 29 October 2026

1. Introduction

Welcome to Niivon.

These Terms of Service govern your access to and use of the Niivon online store, website, and related shopping services. Throughout these Terms, “Niivon,” “we,” “us,” and “our” refer to the business operating the Niivon store. “You,” “your,” and “customer” refer to anyone accessing our website or purchasing our products.

Niivon is an independent consumer electronics brand committed to making thoughtfully selected technology accessible through products designed for everyday life, productivity, connectivity, and convenience.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service and any applicable policies referenced in this document.

If you do not agree with these Terms, please discontinue using our website.

These Terms do not exclude or limit any consumer rights that cannot lawfully be excluded or limited under applicable law.

2. Eligibility and Website Use

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement.

• The information you provide during checkout is accurate and complete.

• You will use our website for lawful purposes.

• You will not attempt to interfere with the security, functionality, or proper operation of our website.

• You will not use our website to commit fraud, submit misleading information, or engage in activities prohibited by applicable law.

We reserve the right to restrict access to our website or decline transactions where reasonably necessary to address suspected fraud, abuse, security concerns, or legal obligations.

3. Products and Specifications

Niivon offers consumer electronics and related accessories through its online store.

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and availability information are accurate and up to date.

However, certain product characteristics may vary by model or configuration, including:

• Processor, memory, and storage configurations.

• Battery performance and charging speeds.

• Display characteristics and supported features.

• Software versions and compatibility.

• Accessories included in the package.

• Packaging and minor cosmetic details.

Product images are intended to represent the relevant product. Minor differences in photography, lighting, screen rendering, or packaging may occur. Such differences do not excuse a product from meeting its material description or applicable legal requirements.

Where specifications or features materially differ from what was advertised, we will address the matter in accordance with our applicable policies and consumer protection obligations.

Customers should review the product page, selected configuration, included accessories, and other relevant information before completing an order.

4. Prices and Promotions

All product prices are displayed on the relevant product pages or during checkout.

Unless expressly stated otherwise, prices are displayed in Nigerian naira (₦). Any applicable delivery charges or other disclosed fees will be presented during checkout or before the order is finalized.

We reserve the right to change product prices, promotional offers, and availability prospectively. A price change will not, by itself, alter an order that we have already accepted, except where a correction or other change is permitted by law and appropriately communicated to the customer.

Promotional offers may be subject to stated eligibility requirements, quantities, validity periods, and other disclosed conditions.

We will not knowingly use misleading pricing information or conceal material charges from customers.

If a material pricing error affects an order, we may contact you to explain the issue and discuss an appropriate resolution before proceeding. We will not treat an erroneous price as automatically authorizing us to disregard applicable legal obligations.

5. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products under the applicable terms.

An automated order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or dispatched.

Order acceptance may depend on payment confirmation, product availability, verification of order details, and applicable fraud-prevention checks.

We reserve the right to decline or cancel an order where reasonably necessary, including circumstances involving:

• An item that is unavailable or discontinued.

• A genuine pricing or listing error.

• Suspected fraudulent or unauthorized payment.

• Incorrect delivery information that cannot be resolved.

• A legal or operational restriction preventing fulfilment.

Where we cancel a paid order, we will notify you and arrange any refund due in accordance with applicable law and our Refund and Returns Policy.

Customers are responsible for reviewing their order details before submission. Please contact our support team promptly if you identify an error after placing an order.

6. Payments

Payments must be completed using the payment methods made available at checkout.

You authorize the relevant payment provider to process the transaction associated with your order. Payment processing may be provided by independent third-party payment service providers, whose own terms and privacy practices may also apply.

Niivon does not request that customers disclose their complete payment-card credentials or banking passwords through informal messages or unofficial communication channels.

An order may be held pending payment confirmation. We will not treat an unsuccessful or unverified payment as a completed purchase.

Where a payment is duplicated, unauthorized, or otherwise disputed, please contact us and, where appropriate, your payment provider so that the matter can be investigated.

7. Shipping and Delivery

We aim to fulfil and deliver orders within the estimated timeframe communicated at checkout or through our official sales channels.

Delivery estimates are not guarantees unless expressly stated as such. Actual delivery times may be affected by location, courier availability, weather, public holidays, logistical disruptions, or other circumstances beyond our reasonable control.

Customers must provide accurate delivery details and reasonable instructions necessary for fulfilment.

If delivery is unsuccessful because of incorrect information or the customer's unavailability, we may contact the customer to arrange another delivery attempt. Any additional charges must be disclosed and applied consistently with applicable law and our Shipping Policy.

If an order is delayed, lost, or delivered in a damaged condition, please contact our support team promptly so that we can investigate and determine the appropriate resolution.

Nothing in this section removes any obligation that applicable law places on Niivon concerning delivery, non-delivery, or undelivered goods.

Additional delivery information is provided in our Shipping Policy.

8. Returns, Refunds, and Order Cancellations

We want customers to receive products that meet the applicable description and quality requirements.

Requests for returns, refunds, exchanges, or cancellations will be handled in accordance with our Refund and Returns Policy and applicable consumer protection law.

Depending on the circumstances, a customer may be entitled to a remedy where a product is defective, damaged on arrival, materially different from its description, or otherwise fails to meet applicable legal requirements.

To help us process a request, customers may be asked to provide:

• Their order number or proof of purchase.

• A description of the problem.

• Relevant photographs or videos, where reasonably necessary.

• The product and accessories concerned, where a return is appropriate.

Returned products may be inspected to establish the nature of the reported issue. This process will not be used to deny a remedy to which a customer is legally entitled.

For hygiene, safety, or product-integrity reasons, certain returns may require additional handling. Any restrictions will be disclosed in the applicable policy and will not override statutory consumer rights.

Refund timing may depend on the payment provider and financial institution involved. We will communicate the applicable process and expected timeframe when a refund is approved.

Please consult our Refund and Returns Policy for detailed procedures and eligibility requirements.

9. Product Warranty and After-Sales Support

Some Niivon products are supplied with a manufacturer's or seller's warranty. The applicable warranty duration and coverage will be stated on the relevant product page, warranty documentation, or other accompanying materials.

Where a product is advertised with a one-year warranty, that warranty applies according to its stated terms and begins from the applicable purchase or delivery date specified in the warranty documentation.

Warranty coverage may include qualifying manufacturing defects or hardware faults arising during the stated warranty period.

Depending on the product and warranty terms, coverage may exclude damage caused by misuse, accidental impact, liquid exposure, unauthorized repair, unauthorized modification, or use outside the product's intended operating conditions.

A warranty claim may require proof of purchase, the product's serial number where applicable, and an assessment by an authorized service provider.

No warranty exclusion in this section limits rights or remedies that applicable law provides independently of a commercial warranty.

Customers should contact Niivon support before arranging repairs that may affect warranty coverage.

10. Proper Product Use

Customers are responsible for using Niivon products in accordance with the applicable instructions, safety warnings, and intended operating conditions.

For electronic products, this may include using compatible charging equipment, avoiding exposure to liquids where the product is not designed to withstand them, maintaining suitable operating conditions, and following battery safety guidance.

Niivon is not responsible for damage caused by use contrary to supplied instructions or documented product limitations, to the extent permitted by applicable law.

Customers should seek assistance from our support team if they are uncertain about compatibility, setup, charging, or safe operation.

11. Intellectual Property

The Niivon name, logos, product names, website design, original written content, graphics, photographs, and other brand materials are owned by Niivon or used under appropriate authorization, unless otherwise indicated.

These materials may not be copied, reproduced, modified, distributed, or commercially exploited without the relevant rights holder's permission, except where permitted by law.

Purchasing a Niivon product does not transfer ownership of Niivon's trademarks, website content, or other intellectual property to the customer.

Product names, trademarks, and technologies belonging to third parties remain the property of their respective owners.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, courier companies, analytics providers, and other service providers.

These services may be subject to separate terms and privacy policies.

Niivon does not control every aspect of independent third-party websites or services. However, the use of a third party does not remove any responsibility Niivon has for its own contractual obligations or conduct under applicable law.

Customers should review relevant third-party terms before using external services.

13. Privacy and Personal Information

We process personal information in connection with operating our website, processing orders, delivering products, providing customer support, preventing fraud, and meeting legal obligations.

Information collected may include contact details, delivery information, order history, and transaction-related information necessary to provide our services.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection law.

Where third-party service providers process information on our behalf, their involvement will be managed in accordance with applicable requirements.

Please read our Privacy Policy for further information about the information we collect, how we use it, and the rights available to you.

14. Website Availability and Accuracy

We aim to keep our website available, secure, and accurate. However, we cannot guarantee uninterrupted access or that every website feature will always operate without errors.

Maintenance, technical issues, service-provider outages, security incidents, or other circumstances may temporarily affect availability.

We may update website content, product listings, features, or functionality as necessary to maintain and improve our services.

These operational limitations do not remove any obligations relating to an order already accepted or any rights a customer has under applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, Niivon will not be responsible for losses arising solely from circumstances beyond its reasonable control, or for indirect losses that could not reasonably have been anticipated in connection with the relevant transaction.

Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by law.

In particular, these Terms do not remove statutory consumer rights, applicable product obligations, or liability that cannot lawfully be excluded.

Customers are encouraged to contact our support team promptly if they believe an order, product, or service has not met the applicable requirements.

16. Indemnification

To the extent permitted by applicable law, a customer may be responsible for reasonable losses directly arising from the customer's unlawful misuse of our website, fraud, or infringement of third-party rights.

This section does not impose liability for exercising lawful consumer rights, making a legitimate complaint, or seeking a remedy available under applicable law.

17. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our products, business operations, website functionality, or legal obligations.

The latest version will be published on our website with its updated effective date.

Changes will apply prospectively where appropriate. Any change affecting an existing transaction will be handled in accordance with the applicable agreement and law.

We encourage customers to review this page periodically.

18. Governing Law and Dispute Resolution

These Terms are intended to be governed by the applicable laws of the Federal Republic of Nigeria, subject to any mandatory legal protections that apply to the customer or transaction.

If a dispute arises, we encourage the customer to contact Niivon first so that both parties can attempt to resolve the matter fairly and promptly.

Nothing in this section prevents a customer from exercising a statutory right to make a complaint to a competent consumer protection authority or to pursue a remedy before a court or other body with appropriate jurisdiction.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or limited only as necessary to address the relevant legal issue.

20. Entire Agreement

These Terms, together with the applicable product listing, order confirmation, Warranty Policy, Shipping Policy, Refund and Returns Policy, and Privacy Policy, form the relevant terms governing your use of our store and purchase of products, subject to applicable law.

Where a specific policy addresses a particular matter in greater detail, that policy should be read together with these Terms. Nothing in this section overrides a customer's mandatory legal rights.

21. Contact Information

For questions concerning these Terms, an order, a product, a warranty claim, or a customer complaint, please contact us through our official customer support channels.

Brand: Niivon

Legal business name: [Insert registered business name]

Business address: [Insert official business address]

Customer support email: [Insert official support email]

Customer support telephone: [Insert official business telephone number]

Website: [Insert official Niivon website URL]

We aim to provide clear information, dependable support, and a straightforward customer experience.

Niivon — Technology Made Accessible.